Service principle:Regardless of the cause of equipment failure, the first step is to repair the equipment to ensure normal production for users..
Warranty Period:The warranty period for the contracted product is 12 months from the date of final acceptance of the product or 13 months from the date of delivery, whichever comes first. (Excluding vulnerable parts). The buyer (or the end party) shall use the contract product under normal conditions in accordance with the "User Manual". During the warranty period, if the seller's equipment is damaged or cannot be used normally due to defects in its design and manufacturing, the seller shall be responsible for free repair or replacement; If the equipment malfunctions due to improper operation by the buyer (or end user), the seller may send someone to solve the problem, and the buyer (or end user) shall be responsible for all costs. Outside the warranty period, the seller provides discounted spare parts and repair services.
Maintenance Services:If the customer requests long-term entrusted maintenance, the business personnel will sign a maintenance contract, and the after-sales department will perform maintenance services according to the contract.. Production.
Service time:During the warranty period, if users call or write to us due to equipment failure, the supplier will respond within 4 hours;; If personnel need to be sent to the scene to solve the problem, the supplier will dispatch personnel within 48 hours (Monday to Saturday, 8:00-20:00 in the morning). After the warranty period expires, the contractor will continue to provide high-quality services. If there is equipment damage, the contractor will continue to provide equipment spare parts and equipment maintenance work at a discounted price.

Acceptance criteria: All technical indicators of the equipment shall be implemented in accordance with the technical agreement (if any), contract, contract attachments, relevant national, industry, and enterprise standards.
Acceptance content:Conduct consistency checks and acceptance on the main specifications, basic functions, main performance and configuration, equipment technical data, equipment accessories, equipment list, etc. of the equipment according to the technical agreement (if any), contract, and relevant content specified in the contract attachments.
Acceptance organization and schedule:
Pre acceptance (if required):After the goods are ready, the seller notifies the buyer to conduct pre acceptance at the seller's factory. The buyer shall provide a written response to the pre acceptance arrangement within 3 days after receiving the notification. If the buyer does not organize relevant personnel for pre acceptance or provide a written response within one week of the seller's written notification, it shall be deemed that the pre acceptance is completed.
Final acceptance:After installation and debugging are completed, the seller shall issue a written acceptance application. Within 3 days of receiving the written acceptance application, the buyer shall conduct acceptance together with the final buyer (if any), and issue an acceptance report within 2 days. For the parts that need to be rectified, a written application shall be submitted again until the acceptance is qualified.. If the buyer fails to organize relevant personnel for acceptance within one week after the seller submits a written acceptance application, it shall be deemed that the product acceptance is qualified, and the delivery shall be automatically completed and the remaining balance shall be paid in full.
Delivery conditions:The seller shall complete all the goods and technical information listed in the contract and submit them to the buyer for acceptance. The delivery shall be completed upon the signing of the acceptance form by both parties..

① During the warranty period, if there are no expenses incurred, the salesperson will answer the phone and hand it over to the after-sales manager for handling ② Costs incurred: Salesperson receives the call - hands over the evaluation form to the after-sales manager for processing - signs the service form - receives payment - notifies after-sales processing - repairs and acceptance